Shipping:

STANDARD SHIPPING: $4.99.  ALL ORDERS OVER $75: FREE SHIPPING!

Most orders will ship out within 1-3 business days after your purchase (we do not ship Saturdays, Sundays or holidays). Your order will be shipped with USPS, which usually takes 1–3 business days, depending on your location. If you’d like your order expedited, please contact InfoStaff@explorebrainerdlakes.com.

Returns and exchanges will be processed Monday–Friday. Any return or exchange requests made on the weekends will be responded to within 3 business days.

PICK UP IN STORE AT the EXPLORE BRAINERD LAKES WELCOME CENTER:

If you would like to pick up your order at our Explore Brainerd Lakes Welcome Center, you may select the “Local pickup” delivery option in checkout. You will not be charged for shipping if you choose this option. Your order will be ready for pickup when you receive a confirmation pickup email (usually within 24 hours). Most orders will be available next day, if placed by noon on Monday–Thursday. Orders placed after noon on Friday will be available the following Monday by noon. Welcome Center hours: Monday through Friday 10:00 a.m. to 4:00 p.m. 

RETURNS & EXCHANGES:

We are happy to exchange or refund you for most items with restrictions.  

Email us at InfoStaff@explorebrainerdlakes.com to request a return or exchange. Within 90 days, we will exchange or refund original payment methods, after 90 days you can get in store credit for the amount of the purchase. Customer is responsible for all return shipping costs with standard returns and exchanges. We will cover all shipping costs to send exchanges back to you! If you receive a defective, damaged or incorrect item, contact us and we will cover return shipping and replace the item.

ALL RETURNS AND EXCHANGES MUST BE RETURNED ACCORDING TO THESE INSTRUCTIONS:

Email us at InfoStaff@explorebrainerdlakes.com to request a return. Please include: NAME, ITEM(S) BEING RETURNED, and REASON FOR RETURN. All clothing must be returned undamaged and unworn with original tags still attached. Return Shipping fees are not refunded. We will pay to ship exchanges back to you. Please ship your return to the following address: 

  • Explore Brainerd Lakes Welcome Center
  • 7393 State Hwy 371
  • Brainerd, MN 56401

We reserve the right to deny full or partial refunds for items sent back that do not meet these standards. All refunds and exchanges will be processed 7-10 days after receiving and inspecting the items. Returns and exchanges will be processed Monday–Friday. Any return or exchange requests made on the weekends will be responded to within 3 business days.

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